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FAQ

After making my purchase, how many days does it take to get my order?

Delivery will be made 3 to 5 business days after order confirmation.

You can choose faster shipping for an additional cost.

* Weekdays from Monday to Friday. Orders received after 5:00 pm will be considered as orders the next day.
 

Rochel makes shipments abroad?

If you can make shipments abroad with a charge corresponding transport. Payments outside Colombia can be made through PayPal

 

How to buy in the shop Rochel?

The tutorial on how to buy can be seen here. It contains every detail to make your purchases.

 

How to know that size to buy according to my measurements?

We will provide the required information on each product so you can be sure about what size to choose based on your measurements.

 

What are the means of payment handled?

The U PAY payment gateway allows secure payments online for the media:

Credit Card (Visa, Master Card, American Express)

payments PSE

Payments in banks (The order will be confirmed upon receipt of the receipt)

Only credit cards issued in Colombia are accepted.

 

If I have any questions, comments or suggestions to where I can write / call?

You can write to sales@rochel.com.co mail

 

Returns & Exchanges

Option 1: You bought as Registered User:

Returns and exchange can be ordered from the website. For this, you must have purchased a registered user. If you did and want to request a change, it is simple, follow the steps outlined here.

 

Option 2: As You bought Guest:

If you bought as a guest and not have an account user must Request the Return and exchange form to sales@rochel.com.co.

With this format, which must be completely filled out, you can send the package back.

Send the package to the address:

Carrera 52B No. 37-05, Rionegro

Rionegro, Antioquia - Colombia

Phone: +57 3053807880

Changes will be processed within 15 working days of receipt of shipment.

 

Who bears the cost of shipping when I do it directly change shop?

The shipping cost for returning the product concept will be borne by the customer.

 

What is the term that I have to make a change?

The deadline for making changes is 10 days from the date of receipt of order.

 

What clothes do not have change?

Underwear (panties and bodies)

 

Can I change the product for a piece of lesser value?

You can not, change must be for a product of equal or greater value.

 

Are discounted products have change?

Discounted products are not subject to change.

 

How long do I have to make a change for warranty?

The term of product warranty is 30 days from the time of purchase.

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